Policy

Policy

Privacy Policy

  • Payment Gateway Integration
  • Our website, www.indotransworld.org, uses Razorpay as a trusted and secure third-party payment gateway to process online transactions. Razorpay enables us to accept payments via Credit Card, Debit Card, Net Banking, UPI, and other digital payment methods.
  • Payment Security
    All transactions through Razorpay are processed over a secure encrypted connection. Razorpay is PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring industry-leading security for your payment data.
    We do not store your card details or payment information on our servers. All sensitive payment data is handled directly by Razorpay using secure protocols.
  • Transaction Confirmation
    Once a payment is completed, users will receive a confirmation email or SMS from Razorpay and our system, including transaction ID, amount paid, and service/product details. Please keep this confirmation for your records.
  • Refunds & Cancellations
    Refunds (if applicable) are processed as per our [Refund and Cancellation Policy]. If a payment is deducted and the transaction fails, Razorpay automatically reverses the amount to the original payment method within 5–7 working days.
    • For any issues or discrepancies, customers can reach us at:
    info@indotransworld.org
    75929 15555
  • Dispute Resolution
    In case of any dispute or fraudulent transaction, please contact us immediately. We will coordinate with Razorpay to resolve the issue as quickly as possible.
  • Changes to Payment Policy
    We reserve the right to update this policy at any time without prior notice. Please review it periodically to stay informed.
  • Contact Information
    If you have any questions regarding Razorpay or your payment experience, feel free to contact us at:
    info@indotransworld.org
    www.indotransworld.org

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for transactions processed through our payment gateway.

  • Cancellations
    Before Payment Confirmation: If a user decides to cancel a transaction before payment is completed and confirmed, no charges will apply.
    • After Payment Confirmation: If cancellation is requested after payment has been processed, it will be subject to the refund policy outlined below.
  • Refund Policy
    Refunds may be issued under the following circumstances:
    • Duplicate Payment: If a user is charged more than once for the same transaction due to a system or human error, a full refund of the excess amount will be issued.
    Failed Transactions: In cases where the amount is deducted but the transaction fails or service is not rendered, a full refund will be provided.
  • Timeframe for Refunds
    Refund requests must be made within [10] days of the transaction date
    • Approved refunds will be processed within [5-10 business days], and the amount will be credited to the original payment method.
  • Non-Refundable Services
    Certain digital or non-tangible services may be non-refundable once delivered or accessed. These include:
    Subscription/Registration fees after the service period has started
  • How to Request a Refund or Cancellation
    To request a cancellation or refund, please contact our support team at:
    info@indotransworld.org
    75929 15555
    Include your transaction ID, reason for the request, and any supporting documentation if applicable.
  • Disputes and Chargebacks
    If you believe an unauthorized transaction has occurred, please contact us immediately. Unauthorized chargebacks will be investigated, and misuse may result in account suspension.
  • Policy Changes
    We reserve the right to amend this policy at any time. Any changes will be posted on this page with an updated effective date.